Privacy Policy

Depending on the Service you use and the features you choose, we may collect:

Account Information

This may include your name, email address, username, authentication information, profile information, account identifiers, and information needed to create or maintain an account.

Information You Provide

We may collect information you voluntarily enter, upload, record, submit, or otherwise provide through a Service. Depending on the Service, this may include messages, journal entries, responses to prompts, preferences, notes, feedback, relationship-related information, or other user-generated content.

Some Services may allow users to provide information that is personal or sensitive in nature. We encourage users to share only information they are comfortable providing.

Device Permissions, Voice, and Audio

Some Services may request access to device capabilities such as the microphone, camera, notifications, files, or other device features when necessary to provide a feature you choose to use.

Where a Service processes voice or audio, the application may temporarily process or transmit audio, speech-derived text, or related data to provide transcription, voice interaction, accessibility, artificial-intelligence, or other requested functionality.

Permission use and data handling may vary by Service and will be disclosed where appropriate.

Technical Information

We may collect technical information such as:

• device and operating-system information;
• app version;
• IP address;
• language and regional settings;
• crash and diagnostic information;
• feature usage;
• interactions with the Service;
• timestamps;
• security and authentication events; and
• information needed to diagnose errors or prevent abuse.

Purchases and Subscriptions

If you purchase a subscription, application, feature, or other digital product, payment processing may be handled by a third-party platform such as Google Play or Apple.

We may receive information about the transaction, such as the product purchased, subscription status, transaction identifier, renewal or expiration status, and related entitlement information.

We do not need to receive your complete payment-card number when payments are processed by the applicable app store or payment provider.

Connections with Other Users

Some Services may allow users to connect, invite, communicate, collaborate, or share information with another person.

In those Services, we may process information necessary to establish and maintain the connection and deliver information between participating users.

Information from Third Parties

We may receive information from service providers, authentication providers, application stores, cloud platforms, or other third parties when necessary to operate a Service.

Depending on the Service, we may use information to:

• provide and operate the Service;
• authenticate users and maintain accounts;
• provide features requested by users;
• synchronize information across devices;
• connect users who choose to interact with each other;
• process subscriptions and determine access to paid features;
• provide artificial-intelligence-assisted features;
• provide speech, transcription, or voice features;
• respond to customer-support requests;
• improve reliability, usability, and performance;
• diagnose bugs and technical problems;
• maintain security and prevent misuse;
• comply with legal obligations; and
• protect the rights, property, and safety of users, Moss & Bell, and others.

We do not use personal information for purposes materially different from those described in this Privacy Policy without providing appropriate notice.

Some Moss & Bell Services may include features powered by artificial intelligence or machine-learning systems.

When you choose to use such a feature, information relevant to your request may be transmitted to technology providers that process the information on our behalf in order to generate a response or provide the requested functionality.

Depending on the feature, this information may include text you provide, conversation content, prompts, contextual information, or speech-derived text.

We seek to limit information sent to such providers to what is reasonably necessary to provide the feature.

AI-generated information may be inaccurate and should not be treated as professional medical, legal, financial, or emergency advice unless a particular Service expressly states otherwise.

We may disclose information to third parties in the following circumstances.

Service Providers

We may use service providers for functions such as:

• cloud hosting and databases;
• authentication;
• application distribution;
• subscription verification;
• artificial-intelligence processing;
• speech or voice processing;
• email delivery;
• diagnostics;
• security;
• infrastructure; and
• customer support.

These providers may process information only as necessary to perform services for us or as otherwise permitted by their agreements and applicable law.

Sharing with Other Users

If you deliberately use a feature designed to communicate or share information with another person, information you choose to share may be made available to that person.

Legal and Safety Reasons

We may disclose information if reasonably necessary to comply with law, legal process, governmental requests, enforce agreements, investigate fraud or abuse, protect security, or protect the rights or safety of Moss & Bell, our users, or others.

Business Transfers

If Moss & Bell is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

Moss & Bell does not sell personal information for money.

If a future Service uses advertising, targeted advertising, or other technology that creates additional privacy obligations, we will provide appropriate disclosures and choices and update the applicable Service disclosures.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These measures may include encryption in transit, access controls, authentication protections, secure cloud infrastructure, and restrictions on access to production systems.

No method of electronic transmission or storage can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary to:

• provide the applicable Service;
• maintain an active account;
• fulfill legitimate operational purposes;
• comply with legal requirements;
• resolve disputes;
• prevent fraud or abuse; and
• enforce agreements.

Retention periods may vary depending on the type of information and the Service involved.

Information may be deleted or de-identified when it is no longer reasonably necessary for these purposes.

Where a Service allows users to create an account, users may request deletion of their account and associated personal information through the mechanisms provided by that Service or by contacting Moss & Bell.

Upon a valid deletion request, we will delete or de-identify personal information associated with the account except where retention is reasonably necessary or legally permitted, such as for security, fraud prevention, transaction records, dispute resolution, or legal obligations.

Some information may remain temporarily in encrypted backups until those backups are overwritten in the ordinary course of operations.

Depending on where you live, you may have rights concerning your personal information, including rights to:

• access personal information;
• correct inaccurate information;
• request deletion;
• obtain a copy of certain information;
• withdraw certain consents; or
• object to or restrict certain processing.

Rights vary by jurisdiction and may be subject to legal exceptions.

You may contact us using the information below to make a privacy request.

Unless a particular Service expressly states otherwise, Moss & Bell Services are not intended for children under 13.

We do not knowingly collect personal information from children under 13 through Services not intended for children.

If we learn that personal information from a child has been collected in violation of applicable law, we will take appropriate steps to delete it.

A Moss & Bell Service designed for children or educational use may have additional privacy terms or disclosures applicable specifically to that Service.

Moss & Bell is based in the United States. If you access our Services from another country, information may be processed or stored in the United States or other jurisdictions where our service providers operate.

Where required, we take appropriate measures regarding international transfers of personal information.

Our Services may contain links to or integrations with third-party websites, services, application stores, or platforms.

Their privacy practices are governed by their own policies, and this Privacy Policy does not control independent third-party services.

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, or business practices.

When we make changes, we will update the effective date above. Where required, we may provide additional notice within the applicable Service.

LoveMend is a relationship-support and communication application.

Depending on the features users choose to use, LoveMend may process:

• account and authentication information;
• couple connection and invitation information;
• messages exchanged between connected partners;
• information entered into relationship, communication, journaling, or coaching features;
• text submitted to artificial-intelligence-assisted features;
• speech or audio information used during voice-enabled features;
• subscription and entitlement information;
• application usage and technical diagnostic information; and
• information necessary to provide account security and deletion functionality.

LoveMend may use third-party infrastructure and processing providers, including cloud-computing, application-store, artificial-intelligence, and voice-processing providers, where necessary to operate these features.

Information entered into LoveMend may include highly personal information about relationships, feelings, conflict, intimacy, or other sensitive subjects. Users should share only information they are comfortable processing through the Service.

LoveMend is designed as a relationship-support tool and is not a substitute for emergency services or individualized professional medical or mental-health care.

Additional disclosures may be presented within LoveMend where a specific feature requires them.

If you have questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, contact: